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Return Policy

RETURNS POLICY

 

Here at Quality Martial Arts Ltd we understand under circumstances customers may need to rerun items.

 

We offer a 28 day returns policy, all items must be returned unused and in their original packaging. We hold the right to deny a refund for any items that are retuned in none resalable condition.

 

RETURNS PROCEDURE

 

Any return must be authorized by the company before being sent back. Customers can request a return via email sales@qualitymartialarts.com , by phoning us on 01216949091 or by simply completing the returns form available in the ‘My Account’ section of our website.

 

We recommend you return 2nd class signed for by Royal Mail.

 

The return address is:

Quality Martial Arts ltd.

M.A.R House

50-52 Summer Lane,

Hockley

Birmingham

B19 3TH

 

Customers will be responsible for paying postage costs associated with any incorrect or unwanted item ordered and that is not the fault of our company.

 

REFUND AND EXCHANGE

 

Once a returned item has been received meeting the guideline stated in our returns policy the refund or exchange process will begin.

 

The Item cost will be refunded as soon as possible, please note this procedure will take place within 30 days following the day we received your returned product.